Return Policy

Return Policy for MSF Group Pro

At MSF Group Pro, we strive to provide you with exquisite and high-quality jewelry pieces. However, we understand that there might be situations where you need to return or exchange your purchase. We are committed to ensuring a smooth and hassle-free return process. Please take a moment to read and understand our return policy outlined below:

1. Eligibility for Returns: You may be eligible for a return or exchange if you meet the following criteria:

  • The item is in its original, unused condition.
  • The item is returned within 7 days from the date of delivery.

2. Non-Returnable Items: The following items are not eligible for return:

  • Customized or personalized jewelry pieces.
  • Items that show signs of wear, damage, or alteration.
  • Earrings for hygienic reasons, unless they arrived damaged or defective.

3. Return Process: To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at msfgroupro@gmail.com within 7 days of receiving the item.
  • Provide your order number, a description of the item you wish to return/exchange, and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization.

4. Shipping and Packaging: When returning an item, please ensure:

  • The item is securely packaged to prevent damage during transit.
  • You include all original packaging, tags, and documentation.

5. Return Shipping Costs: For non-defective returns or exchanges, customers are responsible for return shipping costs. If the return is due to a manufacturing defect or an error on our part, we will cover the return shipping expenses.

6. Refund Process: Upon receiving the returned item and inspecting its condition, we will initiate the refund process. Refunds will be issued to the original payment method within 1-2 business days. Please note that it may take additional time for the refund to reflect in your account.

7. Exchanges: If you wish to exchange your item for a different size, style, or product of equal value, please specify this when contacting our customer support team. Exchanges are subject to product availability.

8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or exchange, and all associated costs will be covered by MSF Group Pro.

9. Contact Us: If you have any questions or concerns regarding our return policy, please feel free to reach out to our customer support team at msfgroupro@gmail.com

Please note that our return policy is subject to change without prior notice. We recommend reviewing this policy before making a purchase. Your satisfaction is our priority, and we are here to assist you throughout your shopping experience at msfgroupro@gmail.com